Support

Frequently asked questions.

Everything you want to know about tracking, privacy, billing, and how Movie Paradise works.

Switching from TV Time or another tracker? Read the import guide.

01

General

02

Account & Settings

03

Tracking & Sync

04

Ratings, Discovery & Lists

06

Features & Content

07

Subscriptions & Billing

08

Data, Privacy & Security

Still need help?

Get in touch.

Support

help@movieparadise.app →

Press & Partnerships

social@movieparadise.app →

This product uses the TMDb API but is not endorsed or certified by TMDb. Streaming availability data provided by JustWatch via TMDb. This product uses the Trakt API.

Frequently asked questions.

General

What is Movie Paradise?

Who builds Movie Paradise? How frequently are new features added?

Can I watch or stream movies and TV shows directly inside the app?

Does the app show me where a movie or show is currently streaming in my region?

Can I follow friends?

Is the app free to use? What are the Free Plan limits, and what do Premium or Lifetime unlock?

Account & Settings

Do I need to create an account?

Which platforms are supported? Is there cloud sync across devices?

How do I customize home screen widgets?

Can I export my entire watch diary, ratings, and lists into CSV or spreadsheet-friendly formats?

Can I reset specific sections of my library (e.g. only movies or reviews) while keeping the rest of my data safe?

How do I delete my account and data?

Tracking & Sync

How does episode tracking work? Can I mark entire seasons at once or use "Watch up to here"?

How do I use the "Skip Episodes" feature so skipped filler episodes don't affect my progress bars or stats?

How does automatic show status tracking work (Watching, Been a While, Up to Date, Paused, Finished, Not Started, Dropped)?

Will I receive push notifications or release alerts when new episodes or movies premiere?

Which apps can I import my viewing history from? Does the importer prevent duplicate logs?

Ratings, Discovery & Lists

Can I customize which rating source (IMDb, Rotten Tomatoes, Letterboxd, Metacritic, or Trakt) appears on my poster badges?

How do "Smart Lists" work and how do they differ from standard custom lists?

Can I convert a movie collection into a list or share my custom lists with other media apps?

How do I select multiple titles at once for bulk library operations?

Does the app support parental guides?

Social & Community

Can I browse a friend's library and add their picks directly to my watchlist in bulk?

How is the "Taste Match" percentage calculated when viewing a friend's profile?

Are episode comments and discussions integrated from platforms like TV Time and Trakt?

How do Movie and Episode Reactions work?

How do unlockable achievement badges and Discord linking work?

Features & Content

Where does your movie & TV data come from, and why do release dates or overviews look different from other sites?

I can't find a title or the information looks wrong. What can I do?

Do you track what I watch on streaming apps automatically?

Is there an offline mode to log titles or view watchlists without an internet connection?

How do the watching heatmap and expanded statistics work?

What is "Monthly Wrapped" and how does the AI commentary recap my watching habits?

Subscriptions & Billing

Is there a free trial?

How do I start / stop a subscription?

Does Premium carry over to my other devices?

How do I restore purchases on a new device or after reinstalling?

How do refunds work?

Do you show ads?

Data, Privacy & Security

What data do you store about me?

Where is my data stored?

Is my personal data or viewing history sold to third parties?

What happens to my data after deletion?

Get in touch.